If you're using a computer on a network managed by your workplace or university, your organisation's firewall may block Caption.Ed from working properly.
What's a firewall?
A firewall is a network security process that monitors and filters incoming and outgoing network traffic. It can restrict access to certain domains.
Caption.Ed needs to connect to some domains to work properly. These domains are:
- transcriber.carescribe.io
- app.caption-ed.com
- captioned.talk-type.com
- api.captioned.carescribe.io
- carescribe.io
- caption-ed.com
- talk-type.com
Check with your organisation's IT team that these domains have been whitelisted for full access.
Also, ensure that Caption.Ed application has been whitelisted in your Antivirus.