What is MFA & How Does It Work?

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How does MFA work?

Multi-factor authentication (MFA) is a powerful security feature that adds an additional layer of protection to your online accounts and sensitive information. In this guide, we will explain what MFA is, why it's essential for safeguarding your account, and how to set it up effectively.

We'll also address common issues, such as entering the wrong MFA code, and provide solutions to reset MFA when needed.

What is MFA?

image showing what steps are required for mfa to work

Multi-factor authentication, also known as 2FA (Two-Factor Authentication) or 2SV (Two-Step Verification), is a security process that requires users to provide two or more authentication factors before gaining access to an account. These factors typically fall into three categories:

  • Something you know (e.g., a password or PIN).
  • Something you have (e.g., a mobile device or hardware token).
  • Something you are (e.g., fingerprint or facial recognition).

By requiring multiple factors, MFA significantly enhances the security of your online accounts.

How to set it up with Caption.Ed?

To activate MFA on your Caption.Ed account, you need to contact our friendly support team and request to have MFA applied. You can send an email directly to us here: help@caption-ed.com.

Once MFA is enabled, you must enter a phone number to receive a text message with a code after logging in with two-factor authentication.

You can also use a landline number if you prefer, and you will receive a call on your landline where the code will be read out to you, and the call will then hang up.

mfa window showing the phone number to send the text message to

To log in successfully, you must enter the code sent to your phone every time you try to log in. A text message (or call if you use your landline number) will be sent to you every time you log in.

Troubleshooting MFA Issues

If you enter the wrong MFA code, don't panic. Follow these steps:

  • Double-Check: Ensure that you've entered the correct code from your authentication method (SMS).
  • Wait for a New Code: MFA codes only last a certain amount of time. Wait for 10 minutes and attempt to get a new SMS code by logging in again.

If you need to reset your MFA because of a lost device or other issues, follow these general steps:

  1. Contact Support: Get in touch with customer support, and we will guide you through the process of resetting your MFA.
  2. Provide Verification: Be prepared to provide additional verification information to prove your identity.

Customer support will give you step-by-step instructions on how to reset your MFA and set it up again.

Did you know...

Multi-factor authentication (MFA) is an essential security feature that you should enable wherever possible to protect your online accounts. This guide will assist you in navigating the process with confidence, whether you are setting up MFA for the first time or troubleshooting an issue. Remember, our Customer Support Team is always ready to assist you if you need further guidance.

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