What is Data Retention?

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Data Retention

If your organisation has a data retention policy, this can be applied to your account. This means that the length of time data is kept is controlled, and data cannot be retained beyond the organisation's policy. This will mean that if this is set up by your organisation, then your sessions will be removed after the number of days that are compliant with organisational policy.

Caption.Ed will inform you of this in your Library page and Account Setting.

image showing that a session will be removed because of a data retention policy


Once a session has been removed due to the data retention policy, it cannot be recovered.

If you wish to keep your notes, you can export them to your computer before the session is removed.

Organisation administrators establish the default data retention policy, which applies to all user accounts within the organisation. If you're an administrator seeking to modify the data retention policy, please contact us for assistance.

However, we also recognize that individual users may have specific data retention preferences outside an organisation. If you are an individual user, you can reach out to the Customer Support Team to apply data retention to your account. 

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