How to Get Your Caption.Ed Desktop App Error Logs

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What are Error Logs?

If you're experiencing difficulties or unusual behaviour while using Caption.Ed, providing error logs to our support team can help diagnose and resolve issues, leading to a smoother and more efficient user experience.

Error logs are valuable tools; this guide will walk you through the steps to retrieve them on both Windows and macOS operating systems. By following these simple instructions, you can locate and share essential error log files, enabling us to address any concerns you may have quickly.

Windows

  1. Type "Run" into the Windows search bar.

    image showing the windows search bar

  2. Select the "Run" command at the top of the search results.
  3. In the "Run" window, enter the following path: "%USERPROFILE%\AppData\Roaming\Caption.Ed\logs" without quotation marks.

    image showing the run window with the pathway copied and pasted in

  4. Look for the main file in this location.

    image showing the main file

  5. Please send us the main file for further analysis.

If you encounter any difficulties or have additional questions, feel free to contact our support team for assistance. We're here to help!

MacOS

  1. Click on the left-most icon in the Dock to open Finder.

    image showing the finder logo

  2. In the menu bar at the top, click on GoGo to Folder...

    image showing go to folder

  3. Copy and paste the following path into the pop-up window: "~/Library/Logs/Caption.Ed" without quotation marks.

    image showing the pathway for the caption.ed logs

  4. Look for the main file in this location.

    image showing the main file

  5. Please send us the main file for further analysis.

If you encounter any difficulties or have additional questions, feel free to contact our support team for assistance. We're here to help!

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