Sometimes you might run into the problem where your audio is not being picked up by Caption.Ed here are some tips and tricks to get you back up and running.
The first thing to do is check if your microphone is connected to your laptop:
For Mac:
Please follow the link here
For Windows:
Please follow the link here
Then, you want to ensure that the correct microphone is selected when you record a new session within Caption.Ed.
Finally you need to make sure you are selecting the right option for you when setting up a new session, otherwise the audio might not get picked up.
- "Microphone" is best used for face-to-face meetings.
- "Online meeting" is best used for meetings that are held on Zoom, Microsoft Teams of Google Meet.
- "Tab" is best when you want to record the audio from a video.
If you are still having trouble with your audio not getting picked up then please reach out to our Customer Support Team.