FAQs

Caption.Ed in the Browser

• How to Configure the Custom Dictionary
• What browser is best for Caption.Ed?
• How to find your Usage History
• Why can't I use the Caption.Ed Google Chrome Extension?
• Can I remove the time stamp in my transcript when I've exported it?
• Can you use Caption.Ed on multiple devices?

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Caption.Ed Scribe

• I'm worried about my name appearing on my Scribe - what can I do?
• How does Scribe work?

Licensing

• I have redeemed my license but it is taking me to a free trial page?
• Do I need a seperate license for using Caption.Ed on mobile versus the desktop?
• What to do if your license key is not working?
• How many minutes are available in the free trial?

Sessions

• What is Data Retention?
• What languages can you caption using Caption.Ed?
• How Accurate is Caption.Ed?
• What type of files are supported to upload within Caption.Ed?
• How do I access my saved sessions?
• Can I download or export the audio from my transcript?

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Mobile

• What Mobile Browsers can I use Caption.Ed on?

Desktop App

• How to Change the Font Size when Captioning
• How to Change the Theme on the Desktop App
• How to find what version of Caption.Ed Desktop App you are using?
• How to Download the Latest Version of Caption.Ed
• Where are the Audio Drivers installed for the Desktop Application on MacOS?

Further Help

• How to book a support video call
• Introducing WhatsApp Support
• Webinar: Live Support and Q&A for Users
• How Caption.Ed can support your academic staff and students
• Benefits for a University using Caption.Ed
• Contacting Customer Support

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