Troubleshooting

Optimising Audio for Best Captions

• Why are captions not appearing even though there’s speech?
• Optimising your Laptop Microphone to Generate the Best Captions
• Optimising your Mobile Microphone to Generate the Best Captions
• Using a Headphone Jack Microphone to Generate Captions
• Connecting your Hearing Aid for Captioning
• Tips for the Best Audio Quality for Captioning

Audio Issues

• What to do is my audio is not being picked up?
• If you've recorded a session and found that the session audio is echoing and/or the caption quality is terrible, then read on.
• Why does my Mac computer try and get captions from my iPhone, and not my headset?

Desktop App

• How to Get Your Caption.Ed Desktop App Error Logs
• How to Reset the Caption.Ed Desktop App

Microphone Permissions when Recording in Browser

• Fixing Safari (Mobile) Microphone Permissions
• Fixing Safari (Desktop) Microphone Permissions
• Fixing Microsoft Edge (Desktop) Microphone Permissions
• Fixing Google Chrome (Desktop) Microphone Permissions

Troubleshooting Caption.Ed Scribe with Zoom

• Why can't Caption.Ed Scribe record my Zoom meeting?
• Caption.Ed Scribe left my meeting halfway through the meeting
• The speaker labels during the meeting isn't accurate
• How can a Zoom Admin remove the Caption.Ed Scribe app from the account?

Caption.Ed in the browser

• "The media could not be loaded, either because the server or network failed or because the format is not supported" error message