Troubleshooting

Optimising your Laptop Microphone to Generate the Best Captions

Optimising your Mobile Microphone to Generate the Best Captions

Using a Headphone Jack Microphone to Generate Captions

Connecting your Hearing Aid for Captioning

Tips for the Best Audio Quality for Captioning

If you've recorded a session and found that the session audio is echoing and/or the caption quality is terrible, then read on.

Why does my Mac computer try and get captions from my iPhone, and not my headset?

How to Get Your Caption.Ed Desktop App Error Logs

How to Reset the Caption.Ed Desktop App

Fixing Safari (Mobile) Microphone Permissions

Fixing Safari (Desktop) Microphone Permissions

Fixing Microsoft Edge (Desktop) Microphone Permissions

Fixing Google Chrome (Desktop) Microphone Permissions

Why can't Caption.Ed Scribe record my Zoom meeting?

Caption.Ed Scribe left my meeting halfway through the meeting

The speaker labels during the meeting isn't accurate

How can a Zoom Admin remove the Caption.Ed Scribe app from the account?