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Why can't I hear any audio on my MAC?

So you are using Caption.Ed on your MAC and now can't hear any sound? Don't worry, we are here to help.

When Caption.Ed is used, audio is directed from your application to Caption.Ed and then Caption.Ed directs the same audio to your speakers. When Caption.Ed is stopped this should revert back to the normal route. Occasionally this might not happen, and as such audio is not re-routed to your speakers. 

To resolve this please follow the steps below: 

  1. Go to your 'System Preferences' 
  2. Go to 'Sound' 
  3. Click 'output' 
  4. Select the speakers you wish the audio to be played through. 

When you now play audio it should come out of the speakers you've selected. 


If you have any questions please contact us at [email protected]  

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