Why isn't my license key working? Callum Cryer Modified on: Thu, 10 Jun, 2021 at 1:40 PM If you have been provided a license key but it is not working please read belowf you licence key is not working this could be for a variety of reasons. The most common reason is that the licence key has been used previously and will need to be reset. It's straight forward for us to reset the licence but we will need a little information from you. Please complete the form here to enable us to reset your licence key.If you have any questions please contact us at [email protected].