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Why can't I hear audio through my Bluetooth headphones? (Windows)

So you're using Caption.Ed with a set of Bluetooth headphones but you're losing audio? 

When you connect a set of Bluetooth headphones, often the sound settings on your machine will need adjusting to ensure the correct playback device is selected. Please follow the step by step guide below to rectify this issue:


Step 1: Click on the speaker icon in your desktop toolbar (bottom right corner of the screen) and expand the pane.


Step 2: Select your headphones/headset from the list of available devices

Once you have selected your headset, you should then be able to hear your computer's audio through your headphones whilst captioning.


Have any questions? You can submit a ticket to our support team or email us directly at [email protected] 


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