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Setting Up Your Account

Once you've installed Caption.Ed, you will need to log in with an account. There are two ways to do this.

Caption.Ed from your school, university or workplace

Accessibility is vital in any organisation, which is why many leading universities, schools, colleges, and companies are providing their students and staff with access to Caption.Ed.

If you’re being provided Caption.Ed by an organisation (such as your university, school, or employer) then you will have received an email from them with your activation information. This will be your institutional email and a password.

You can check if your organisation has signed up to Caption.Ed here

If your organisation has access to Caption.Ed, but you haven’t received your credentials, then please speak to your organisation's accessibility officer.

If you're still struggling to access Caption.Ed through your organisation then please raise a support request or email us directly at [email protected]

Caption.Ed for personal use

You can also use Caption.Ed on a personal plan. You can choose your Caption.Ed plan and create an account here

Personal accounts come with a 30 day free trial. 

For more information about the differences between the Caption.Ed plans, head here: Caption.Ed plans and features


Caption.Ed from the DSA / Access to Work

If you're enrolled into either the Disabled Students' Allowance ("DSA") or Access to Work schemes in the UK, then you may be eligible to recieve a paid-for Caption.Ed license. 

If you've received a license key from the DSA/Access to Work and would like to know how to get started, head here: I've been given a Caption.Ed license key through the DSA/Access to Work, how do I get started?

Follow the links below to find more about these schemes and how they support you:

Disabled Students' Allowance ("DSA") license

Access to Work license






Have any questions? You can submit a ticket to our support team or email us directly at [email protected] 



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