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Setting Up Your Account

Once you've installed Caption.Ed, you will need to log in with an account. There are two ways to do this. 

1. Caption.Ed from your University, School, or Employer

Accessibility is really important and that’s why many leading universities, schools, colleges, and companies are providing their students and staff with access to Caption.Ed.

If you’re being provided Caption.Ed by an organisation (such as your university, school, or employer) then you will have received an email from them with your activation information. This will be your institutional email and a password.

You can check if your organisation has signed up to Caption.Ed here

If your organisation has access to Caption.Ed, but you haven’t received your credentials, then please speak to your organisation's accessibility officer.

If you're still struggling to access Caption.Ed through your organisation then please raise a support request or email us directly at [email protected]

2. Caption.Ed for personal use

You can also use Caption.Ed on a personal plan. You can create a personal account here

You'll get 5 minutes of free captioning credit to start with, and you'll be able to purchase more credit in the "Usage History" section of your account. 


Have any questions? You can submit a ticket to our support team or email us directly at [email protected] 

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