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Why can't I generate a transcript?

If you have 'Transcript editor access', this article is designed to support you if you are struggling to transcribe a piece of media for editing.

Introduction to templates

If you want to learn the basics of how to create and edit transcripts as a transcript editor then please read the article here: http://help.carescribe.io/en/articles/4777953-transcription-editor-role

If you are unable to transcribe a piece of media then read on to find out why.

Is the media University media?

Caption.Ed will transcribe and allow editing for university media hosted (in default HLS format) on most lecture capture systems and media hosting services. These include but are not limited to: 


  • Panopto
  • Echo 360
  • Blackboard
  • Moodle
  • Kaltura
  • Yuja

Are there multiple pieces of media on the webpage? I

If the webpage has several videos on it Caption.Ed will not be able to detect which one to transcribe, therefore please ensure you open each video on its own page. This can often be done by right-clicking a video and pressing open in tab, or by clicking the icon highlighted below: 





If you have any questions please contact us at [email protected]

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