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Getting Started with Caption.Ed Captioning

The new Lite and Pro Caption.Ed plans allow you to make the most of your lectures, meetings, and more. If you'd like to learn more about the differences between the Lite and Pro packages, head here: Caption.Ed plans and features. In this article we'll cover how to set your Caption.Ed account up and get started with note taking! 


Creating your account

There are a few ways you can get started with a Caption.Ed account:

Creating your own personal account

If you're an individual user, you click here to sign up and choose your Caption.Ed plan. Once you've registered your new account, you should be good to go. 


From your school, university, or workplace

Your organisation or institution may have purchased a Caption.Ed site license. If this is the case, then you should have received an email detailing how to activate your account. Click here to check if your organisation has purchased a site license and request access

If your organisation has access to Caption.Ed, but you haven't received your credentials, then please speak to your organisation's accessibility officer or IT team. If you're still struggling to gain access to Caption.Ed through your organisation then please raise a support request to us, or you can email us directly at [email protected]


From the Disabled Students' Allowance or Access to Work schemes

If you're enrolled in either the Disabled Students' Allowance ("DSA") or Access to Work schemes in the UK, then you may be eligible to receive a paid-for Caption.Ed license. 

Follow the links below to find more about these schemes and how they support you:

Disabled Students' Allowance ("DSA") license

Access to Work license


Downloading the app

Once you've created your account, you'll be able to log in to your online dashboard. There won't be much there to start with, so let's download the desktop app and create a new session. 

Head to "Settings" on the left-hand menu and select "Apps".

Select the version of the app you need (e.g. Mac, Windows, etc) and open the file. You'll then be guided through the installation process. 

Alternatively, you can download the app directly from our website here. 

Starting a session with the desktop app

Once the installation is complete, open the Caption.Ed app and select "Start a new session". 

It will first ask you if you'd like to record your screen for the session. 

If you click yes, a screen recording of your chosen window will be attached to this session in the library. This is great if you're captioning a lecture, video or virtual meeting. If you choose not to record your screen, an audio-only recording of your captioned media will still be attached to your session.


You'll then be asked which audio you'd like to record. 

  • Computer: This is great if you only want to caption media coming from your computer; such as a YouTube video.
  • Microphone: This is ideal if you want to transcribe an in-person meeting, but don't want your computer audio to be included in the captions. 
  • Computer + Mic: This is recommended if you want to caption both your computer and microphone audio; such a virtual meeting. (Captioning a virtual meeting (Zoom, Teams, etc.))

Next, you can also select the Subject or Language of the captions. There are a number of different languages to choose from, as well as a selection of custom English dictionaries that focus on specialist subjects. In the below example, we'll be captioning an educational medical video, so we've selected "Health and Life Sciences" as our subject.



Once you're happy with everything, select "Start Session". 

The captioning window will then load up and begin transcribing anything coming through your chosen audio.



By default, the left-hand side of the captioning window will display the captions, whilst the right-hand side of the window will be dedicated for your notes. If you just wanted the captions to appear, you can use the "Workspace" icon in the top left to adjust to your liking. 



Once you're done with the session, select the "End Session" button in the top left. You can then name and save the session to your account. 

You'll be able to view and edit the session on the Notes Editor on your account. To learn more, head here: Notes Editor: Explained






Have any questions? You can submit a ticket to our support team or email us directly at [email protected] 

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