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What is Zoho Assist?

Zoho Assist is a remote support tool that allows the CareScribe Customer Support team to access your computer or mobile device to troubleshoot and resolve issues.

The CareScribe Customer Support team can take control of your computer or mobile device to show you how to complete a task, run diagnostics, or allow us to resolve an issue you may be experiencing.

If you have booked a support call, you will be sent an email from the Customer Support team inviting you to join a remote support session. You may need to download a piece of software first for this to work.

Follow the steps below to understand what steps you need to take to get this working.