Help Centre
Open navigation

Why isn't my browser extension detecting audio?

Okay, so you're using the browser app, and it says 'waiting for audio'? If so then read on.

Checks

  • Ensure you have a good internet connection, you can check your connection here
  • Close the captioning bar by clicking the 'x' in the top corner
  • Navigate to the media you want to caption
    • This needs to be in the browser if you are using the Caption.Ed browser app, it will not detect audio on your desktop
  • Start the media and ensure you've not muted the media
  • Open the app and press 'start' 
  • You should see a captioning bar appear on screen and text appearing

Still not detecting audio? 

Hmmm, please ensure there's a blue box visible in the tab at the top. Please ensure this is present. This will indicate which tab the app is listening to. Please ensure this blue box is in the correct tab.




If you have any questions please contact us at [email protected]

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.